Mand en Deco applies the following return policy for business transactions between companies.

Please note: There is no statutory right of withdrawal for business agreements (B2B) as there is for consumers (B2C). This return policy is a goodwill gesture that Mand en Deco voluntarily offers to its business customers.

1. Scope

This return policy applies to business customers who make a purchase on behalf of their company from Mand en Deco. This policy does not apply to private consumers.

2. Return Conditions

If an item is not to your satisfaction, you may make use of our goodwill arrangement under the following conditions:

• The item must be returned within 14 calendar days of receipt
• The item must be returned undamaged and in the original packaging
• The item must not have been used or processed

3. Return Procedure

Step 1: Request a return

Contact us via email at info@mandendeco.nl to register your return. You will then receive return instructions from us.

Step 2: Prepare shipment

For the correct processing of your return shipment, you must observe the following:

• You must arrange the shipping yourself
• Attach the shipping label so that it is clearly visible on the outside of the package
• Preferably use adhesive paper for printing the label
• Place the label flat on the top of boxes or the side of pallets
• Ensure the barcode is fully visible and not folded
• Do not apply packaging material over the label
• Only affix the label after you have applied any tape
• Include a copy of the return items or at least the address of Mand en Deco in the package

Step 3: Shipping

Hand the package over to a transport company, unless agreed otherwise in writing with Mand en Deco.

4. Return Request

The return request must contain the following information:

• Company name and, if applicable, Chamber of Commerce number
• Contact person and phone number
• Full billing address
• Date of receipt of order
• Order and invoice number
• Specification of the items to be returned (item number, quantity)
• Reason for return

Send the complete request by email to info@mandendeco.nl.

5. Refund

After approval of the return shipment, you will receive a refund of the purchase amount, excluding shipping costs. The refund will be processed within 5 working days after receipt and approval of the return shipment. The amount will be transferred to the bank account we have on file for your company.

6. Costs

Shipping costs for returns are borne by Mand en Deco when the return is the result of an error by Mand en Deco (such as a wrongly supplied or damaged item). In all other cases, the shipping costs are for the customer's account, unless agreed otherwise in writing.

7. Excluded from Return

The following items cannot be returned:

• Custom-made or personalized products
• Items ordered according to customer specifications
• Products that are not suitable for return due to their nature (e.g., perishable goods)
• Items that have been returned used, damaged, or incomplete

8. Damaged or Incorrect Shipments

If you receive a damaged or incorrect item, we request that you report this within 2 working days of receipt via info@mandendeco.nl. Please include your order number and, if possible, add photos of the damage. We will then contact you as soon as possible for an appropriate solution.

9. Warranty and Conformity

This return policy does not affect your legal rights regarding warranty and conformity. The applicable provisions from the Civil Code and our general terms and conditions apply to warranty claims and non-conformities.

10. Contact

For questions about our return policy, you can contact us:

Mand en Deco
Email: info@mandendeco.nl
Website: www.mandendeco.nl

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This return policy is valid from the date of publication and may be changed without prior notice.

Last updated: May 2026